– BOOKING POLICIES –
THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT. THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS. YOUR SIGNATURE ON THIS AGREEMENT, OR PAYMENT OF MONEY OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL. GUESTS CONCERNED WITH THE POSSIBILITY OF HAVING TO CANCEL WITHIN 30 DAYS WE SUGGEST TRAVEL INSURANCE COVERAGE. THIS IS AVAILABLE THROUGH MOST ANY TRAVEL AGENCY.
1. NIGHTLY MINIMUMS:
Properties require a 2-night minimum stay. Longer minimum stays may be required during holiday periods and certain seasons.
*RESERVATIONS SECURED ONLINE: Your credit card will be charged 50% at the time the online reservation is processed. If the reservation is within 31 days, payment in full, plus the $30 cleaning fee will be processed in either one or two transactions. A final confirmation email, including directions, key code and other useful information will be sent at that time. For arrivals more than one calendar month in advance, guests’ final payment, plus the $30 cleaning fee will be charged no earlier than 31 days from arrival and then the final confirmation email will be sent.
3. OTHER CHARGES AND FEES: ALL CABINS ARE NONSMOKING
The interior log walls of all cabins are not sealed. Smoking odors require several days, with windows open, to dissipate.If smoking has been detected in the rental units, a $150 minimum and $400 maximum cleaning fee will be charged to the credit card on file. By signing the rental agreement, Linville River Log Cabins is authorized to charge this fee to your credit card on file.A $30 cleaning fee is added to all reservations.
All reservations incur 6.75% Sales Tax in addition to the rental amounts and fees. Occasionally, our guests forget to wash their dishes and take their trash to the dumpster. Additional cleaning service charges of $12 for washing dishes and $5 for taking trash to the dumpster will be charged.
4. CANCELLATIONS, TRANSFERS, FORFEITS and REFUNDS
- Cancellations made thirty (30) days prior to arrival: Linville River Log Cabins will refund guests first half payment, minus a $40.00 processing fee.
- Cancellations between thirty (30) and fifteen (15) days of scheduled arrival: guests will receive 50% of the deposit, minus a $40.00 processing fee
- Cancellations made fourteen (14) days or less to scheduled arrival date: No refund will be issued.
- In the event of a documented emergency by a doctor or clergy, (15 days prior to arrival) Linville River Log Cabins will allow the guest a one-time opportunity to reschedule their reservation for the same cabin for a stay within six months of the original arrival date. For rescheduling, guests will be charged a $40.00 non-refundable processing fee.
- Rescheduled reservations cannot be canceled for any reason – balance is due on rescheduled reservations at time of rescheduling.
- Valid refunds will be processed within 15 days and post to the credit card by the 23rd day of request.
WE SUGGEST THAT GUESTS CONCERNED WITH THE POSSIBILITY OF HAVING TO CANCEL WITHIN 30 DAYS PURCHASE INSURANCE COVERAGE. THIS IS AVAILABLE THROUGH MOST ANY TRAVEL AGENCY.
- Transfers (subletting) to third parties is not permitted. Onsite management will request a photo ID of the reserving party (matching the credit card used for reservation). The reserving party who’s credit card us used must be a member of the party that stays in the cabin and provide their credit and identification upon request.
- If the balance cannot be secured 31 days prior to your arrival, we will treat the reservation as a cancellation and return your deposit minus the cancellation fee (see “Cancellations”) within 45 days.
- No refund will be issued for early departures.
- Linville River Log Cabins LLC is not responsible for the weather or other Acts of God and there will be no refunds for these occurrences. Vacation insurance can help cover losses you may incur due to these and other unforeseen circumstances.
- Linville River Log Cabins reserves the right to transfer guests to another cabin of equal or greater value should it become necessary due to maintenance reasons or issues beyond our control.
- VALID REFUNDS will be processed within 30 days of the request. All cancellations and reschedules must be requested by mail.
5. We apologize but at this time we have no handicap accessible cabins. Most cabins require some climbing of steps or stairs. Therefore, we do not recommend renting a cabin if you are wheelchair bound or physically unable to climb steps or stairs. We offer no refunds if you choose to disregard this information.
Occupancy violations will result in rent forfeiture and immediate eviction of guests. Guests will restrict occupancy to posted limits at all times. ABSOLUTELY NO HOUSE PARTIES, YOUTH GROUPS, FRATERNITIES, SORORITIES OR PARTIES ALLOWED. Linville River Log Cabins DOES NOT RENT TO STUDENTS OR GROUPS OF STUDENTS UNDER ANY CIRCUMSTANCES, EVEN IF A PARENT OR LEGAL ADULT MAKES THE RESERVATION AND/OR PAYS THE RENT. If such a group attempts to occupy one of our rental properties, ALL MONEYS WILL BE FORFEITED AND GUESTS WILL BE ASKED TO VACATE THE PROPERTY IMMEDIATELY.
7. HOT TUBS: All guests must be 18 or older. The presence of parents does not override this policy.
8. MECHANICAL FAILURES/REPAIRS/APPLIANCES:
Although we rarely have to do anything other than replace batteries in a remote device, please call us if anything isn’t working properly. We will make every effort to fix it in an expeditious manner. We can issue gift credit (case by case basis) toward your next visit but cannot issue refunds or partial refunds for mechanical failures of nonessential or luxury items, including, but not limited to, television, satellite/cable service, dishwasher, fireplace, air conditioning, hot tub, or any other appliance that fails to operate properly during your stay. All cabins include hot tubs. Guests should be aware of some risks that can be associated with hot tub use. Some of these risks can include discoloration of swim wear due to chemicals used to sanitize tubs and minor skin rashes if sensitive to the chemicals. Guest assumes all responsibilities for these risks and consequences. Absolutely no pets or children are allowed in the hot tubs. Guests of special attention including, but not limited to, pregnant women, elderly, and disabled persons should use heavy caution while using the hot tubs. Linville River Log Cabins LLC cannot be held responsible for hot tub injuries or discomforts. Cell phone service is not guaranteed at our rental properties.
9. Pets: All our cabins are pet friendly. Our cabins do not have pet odors because we enforce the following pet policies:
Dogs must be leashed at all times when outside. Pets must be crated if left unattended, and visible through the front door. Please bring pet’s bedding and/or crate because Linville River Log Cabins does not allow pets on furniture or beds. No more than two (2) pets are allowed. Sorry, no exceptions. A non-refundable pet fee of $25.00 for the 1st pet is required. Second pet $15. If pet hair is found on furniture or beds guests will be charged an additional $50 cleaning fee. Additionally, guests must pay any damage pets have caused to the cabins or surrounding areas.
- Absolutely NO PETS on the rental premises or inside the rental unit unless approved and documented by Linville River Log Cabins LLC.
- Penalties are a $100 charge, immediate removal of pet, and/or eviction of guests. All rental payment will be forfeited.
- Small non-shedding dogs (25 pounds or less) will be considered on a case by case basis.
- All pets must be approved by Linville River Log Cabins LLC prior to arrival.
- A photo of your dog may be requested.
- All pets must be bathed and groomed prior to arrival. There may be additional charges for excessive cleaning due to odor or shedding.
- Guests are held financially responsible for all physical damages to property (i.e. chewing, scratching, flea infestation, etc.), inflicted on the property by the presence of a pet. If extra cleaning is deemed reasonable due to the presence of a pet, (i.e. soiled furniture and/or flooring, hair on furnishings or bedding, or fleas) the guest will be held financially responsible and the credit card on file will be charged for the amount of the repair/recovery.
- All pets are required to be leashed when outside and no pet shall be tied outside the unit unless supervised by a responsible adult.
- Guest agrees to hold Linville River Log Cabins LLC harmless for any pet injury or accident that may occur on the rental property during occupancy.
- Lost revenue: If for any reason an authorized or unauthorized pet renders a cabin unusable the guests will be responsible for nightly rental charges for that cabin AND possibly the expense of placing a guest in off sight accommodations should there not be another cabin to move the arriving guest into.
Guests agree to hold Linville River Log Cabins LLC harmless for any accident or injury that may occur on the rental property during occupancy.**Note: sleeper loft and ladder access. Parties that choose to use the sleeper loft do so at their own risk! We advise guests to have someone with them when they are in or near the river. Also, we recommend extra care when climbing the ladder into the sleeping loft. Do so at your own risk.
11. DIRECTIONS AND KEY INFORMATION:
Information regarding check-in procedures, including directions and unit key instructions, is sent via email after initial reservation deposit is received.
12. PERSONAL ITEMS:
Linville River Log Cabins LLC is NOT responsible for guests’ personal belongings that are lost, stolen, or left behind. A $25 retrieval fee will be charged, and if found, the items will be returned at the guest’s expense.
All of our properties are professionally cleaned before you arrive and after you leave. Please report within 90 minutes anything we failed to clean.Leave all beds used during stay unmade upon departure. Any linens/towels found missing from your stay will result in a deduction from your damage deposit credit card for reasonable replacement costs. For multiple week stays, light weekly housekeeping can be arranged during your stay at an extra cost.Guests are responsible for cleaning and storing all dishes, utensils, and removing all trash to the appropriate outside container. By signing this agreement, the tenant agrees to pay a secondary cleaning fee of $75 if check-out procedures are not followed as posted in each rental unit and extraordinary cleaning is deemed necessary.
14. CHECK-IN AND CHECK-OUT: (Recommend a flashlight if arriving after dark)
CHECK-IN is 3PM or later. CHECK-OUT is 11AM. Please notify us of any LATE DEPARTURE needs that may arise during your stay. We will attempt to accommodate your request. If prior arrangements have not been approved by Linville River Log Cabins LLC and the property is not vacated by 11AM, we are authorized to remove the guest’s belongings from the property at the guest’s expense. A late check-out fee of $60 plus tax will be charged to the credit card on file.EARLY CHECK-IN (before 3PM) AND LATE CHECK-OUT (after 11AM) Available on a case by case basis with 24 hour notice.
15. CABIN KEY: Keys cannot be removed from the property. Please lock your key in the lock box and rotate the dial to lock it, each time you leave your cabin.
16. SKIS, SNOWBOARDS, FLOATS, LIFE JACKETS AND OTHER OUTDOOR RECREATIONAL EQUIPMENT:
Absolutely no skis, snowboards, ski boots or snow board boots, floats, etc. are allowed inside the cabins. You may keep them on the decks or in your vehicle. We encourage these outdoor recreational opportunities, but this type of equipment is hard on our wood surfaces. If you have any question regarding your equipment please Contact Us via email or phone.
17. ALL UNITS GET YOU STARTED WITH THE FOLLOWING AMENITIES, including, but not limited to:
Linens and towels for each guest for each day will be supplied at the start of your stay; *fully equipped kitchens, including coffee makers, as well as some cooking utensils*; dish washing soap*; sponges*; hand and body soaps*; paper towels*; napkins*; toilet paper*; garbage bags*, along with some cleaning implements.
You will be asked to confirm the acceptance of these policies when completing your online reservation.
Thank you for choosing Linville River Log Cabins. We appreciate your acceptance of these conditions and terms of agreement. We hope you enjoy your vacation, and please do not hesitate to contact us with any questions.
Policies Updated: July, 2016